The Forecourt, Court Road, Lewes, East Sussex, United Kingdom
The Forecourt, Court Road, Lewes, East Sussex, United Kingdom

Frequently Asked Questions

You can find out whether your hirer is eligible to drive in Great Britain by using the Government’s online tool here: gov.uk/driving-nongb-licence.

Currently, EU licence holders under 70 years of age, living in the UK for longer than 12months, who meet all the criteria mentioned above will be covered as standard.

If they have an EU driving license and have been living in the UK for less than 12 months but can supply two proofs, as described below, plus their passport, they are covered as standard.

Anything outside of the above must be referred to the insurers.

Yes. Payment via a cleared & traceable method must be obtained by the primary driver unless otherwise agreed by the insurers.

  • It depends on the number of points and the number of offences.
  • If you have any ban or disqualification this will need to be referred.
  • If you have 9 points on your license for three x 3-point offences an additional £500
  • excess will apply.
  • If you have a single 6 point offence (MS90, IN10) this will require a referral.
  • Two x 3 point offences or anything less than 6 points are covered as standard.
  • One 4 point offence covered as standard

Our insurers have pre-authorised the following to be suitable as per the Driver Referencing requirements:

  • Valid DVLA licence check
  • Copy of passport
  • 2 proofs of address
  • Copy of the photo card drivers’ licence (address & ID must be up to date)
  • Two proof of address from separate sources
  • Cleared a traceable security deposit (BACS, Credit/Debit Card, PayPal, etc.)

Additional criteria:

  • Must meet the specified age limits (21-79 years) and have at least 2 years driving experience (Full UK, EU, AU, US, CA, NZ & SA licence types).
  • Two, 3 point convictions are acceptable (i.e. 2x SP30’s, 3pts each) without referral.
  • Single 4 point offences are acceptable without referral and subject to standard terms.
  • Single 6 point SP30, SP50 and CU80 convictions are acceptable subject to a £1000 excess (£1650 for motorhomes). All other 6 points+ offences will require referral to the insurers.
  • No more than one fault or outstanding incident/claim in the last three years.

You must provide a total of 2 proofs of address from the following:

  • Electricity (bill/statement) • Water (bill/statement) • Gas (bill/statement)
  • Broadband/Landline • Council tax • TV licence   • Bank Statement   • Credit card bill / statement
  • Mortgage statement • Polling card • HMRC self-assessment / tax credit   • Student loan
  • Shotgun licence • Payslip • Mobile Phone Bills   • Pension letters   • Car Finance Statement
  • Loan Statement • Property deed

An annual council tax bill will be accepted. All other documents must be dated within 90 days of the hire date. The address & name on your licence must match both documents.

Any document relating to insurance and any document that does not meet the above mentioned criteria – please contact us if you are unsure. (further criteria may apply).

Yes, all our cars and vans have a standard excess of £650 and our motorhomes have an excess of £1250 which is payable upon return of the vehicle. Please note that there may be  additional excess if you do not meet our standard hirer conditions as mentioned above.
If the damage is less than the excess, we will refund the difference.

If the possibility of renting a Recreational Vehicle (RV) this year was never in your plans then you might want to starting thinking about it now.
The idea of an RV vacation with your friends or family is looking more attractive than ever.
Having your own private space where you can control what and who comes in and out may be the driving force.
Many people wanting to travel this year will be destined to try out an RV holiday for the first time.
Demand for Recreational Vehicles is soaring, with first-time RV renters in particular causing phones to ring off the hook.
And they have a lot of questions?
Of course, knowing how to rent an RV takes a little more research than renting a van or a car but it?s less intimidating than most people think.
To get you started, read on for everything a first-timer should know when considering an RV rental, and you’ll be hitting the road in no time.

The first thing to learn are your ABC?s
All RVs are divided into A, B, and C classifications which relate to the size of the RV.
Limit yourself to B and C classes if you?re a first-time renter, since they?re smaller and easier to manoeuvre than the bus-like Class A RV?s
Class B motorhomes are normally between 4.2 and 6.6 metres long.
Class B motorhomes are basically camper vans, ideal for between 2 and 4 people traveling together.
Class C motorhomes, usually between 6.3 and 10 metres long, have an overhead cab area that provides extra space for sleeping, in addition to the larger interior space?ideal for families of up to six.
Class A RVs are far larger up to 14 metres long?think Rockstar tour truck! Class A motorhomes drive like the big buses they are!
If you decide to rent a class A RV make sure you have the correct license credentials!

A motorhome is classified as a non-commercial vehicle. Unless you, for some reason, have a commercial license plate on your motorhome, or the sign specifically says RV speed, you can follow all normal car speed limits. Now, this may not necessarily mean you want to be clipping down the highway at 70 mph. You want to consider gas mileage as well as handling. The faster you go the harder the rig will be to control. The best gas mileage will be found at around 55 to 60 mph. Speed will vary depending on road and wind conditions. Use caution and keep yourself and others safe.

RVing isn’t just for the summer months anymore! Many people are camping in the winter and some are even living in their motorhomes full time! Many rigs today come with added insulation, enclosed underbellies, heated holding tanks and water lines, and large furnaces. All these added features make RVing in the winter possible and comfortable! Depending on your RV, and where you plan to be, you may need to take some precautions. Sub zero temps can cause freezing if you’re not careful, so be prepared!

After deciding on the right RV class, choosing the specific model to rent will depend on the RVs available near you.
There are some standards you can count on across the board, including campsite hook-up tools like sewer hoses and electric cables, small kitchens (with a two to four burner stoves, microwave, and small fridge), and bathrooms with a toilet, small sink, and shower drain on the floor. But some rentals will also come with kitchen accessories, like pots and pans; others may come with outdoor chairs. Some include none of the above.
Most Importantly if your renting a motorhome make sure its fitted with a REVERSING CAMERA!
You want to know what they?re giving you so you know what to bring along!
Where to book?
There are many RV rental companies to choose from, but try to find a local company with a good reputation and obviously one that provides a good standard or Recreational Vehicle for the right price.
Make sure all insurance, taxes, unlimited mileage and breakdown cover are included in the price.
Some RV rental companies offer free parking at there premises while you are renting the motorhome or camper van

On short trips of a week or two, planning in advance is essential for making the most of your time? That starts with deciding exactly where you plan to park up along your route.
Lastly, always do a walk-through of your RV before you set off!
Things like operating the heating system (some Recreational Vehicle Rental companies offer a video illustrating this) electrical hook-ups, and dumping the water tanks are all crucial to using the RV and need to be done properly. Ask the companies staff any questions you have before you head out.
A common mistake is not knowing how to operate the awning, if the RV you’re staying in has one.
It may take some prep work, but once all of the above is said and done and you know how to rent an RV, you can hit the road?and enjoy both the journey and the destination!

Weigh stations are for commercial vehicles that are hauling commercial loads. So the short answer to this question is, no, you do not have to get weighed at a weigh station. If you have any questions or concerns on if you may be overloaded, then you should pull in and get weighed to ensure safety. The only other situation where you may be required to get weighed is if you see an officer waving you into the station or a sign that specifically says RVs. They may have some special circumstances due to road conditions at that moment.

We always recommend that any passenger in any vehicle wear a seat belt. Seat belts are life-saving devices and should always be worn whether the law stipulates it or not. With that being said, the law will vary depending on where you are. The majority of states only require those in the front seats to have a belt on, while others require all passengers to have them on. Those that do allow passengers in the back to ride without seat belts will generally have a law on age. RV help desk has a great chart that shows the laws from state to state, as well as the fines for not following the laws.

BABY SEATS: 0KG – 13KG
Age: Babies from birth to 15 months.
Attachment: Place the seat facing away from the direction of travel.
Placement in the vehicle: Can be mounted on any seat.
Please note: If the baby seat is positioned on the front passenger seat, the airbag must be disabled

 

CHILD SEATS: 9KG – 36KG
Age: Infants aged 9 months to 6 years.
Attachment: In the direction of travel.
Placement in the vehicle: Can be mounted on any seat.

 

BOOSTER SEATS: 15KG – 36KG
Age: Children aged 4 to 12 years.
Attachment: Place the seat facing the direction of travel.
Placement in the vehicle: Can be attached to any seat.

Please note: We cannot ensure your chosen child seats will be available for booking. We will, however, do everything we can to guarantee they are in stock before your arrival.

  • Dethleffs Eurostyle T 7057 EBL, 2 Berth Motorhome (option to sleep as two singles or 1 double bed) – 4 Seats – Manual, Bike Racks, Reverse Camera, Built-in navigation

  • Coming Spring 2024, layout TBC
    Manual – Diesel – Air Con – Rear Sensors – Reverse Warning Bleeper – Sat Nav – Apple Car Play – Android Auto

  • Coming Spring 2024, layout TBC
    Manual – Diesel – Air Con – Rear Sensors – Reverse Warning Bleeper – Sat Nav – Apple Car Play – Android Auto

  • Benimar Tessoro 413 (Tilly)  Automatic is a 4 berth layout with 1 hinged roof bed, a single front lounge bed and twin single fixed rear beds. The design of this model offers 4 travelling places, 6.41 m and 2 bunkbeds, a large fridge with separate bottle drawer, vertical bottle rack, bathroom with separate shower and a multifunctional garage. This layout is the perfect option for two or four!

  • Benimar Tessoro 413 (Teddy)  is a 4 berth layout with 1 hinged roof bed, a single front lounge bed and twin single fixed rear beds. The design of this model offers 4 travelling places, 6.41 m and 2 bunkbeds, a large fridge with separate bottle drawer, vertical bottle rack, bathroom with separate shower and a multifunctional garage. This layout is the perfect option for two or four!

  • Benimar Tessoro 413 (Toby)  is a 4 berth layout with 1 hinged roof bed, a single front lounge bed and twin single fixed rear beds. The design of this model offers 4 travelling places, 6.41 m and 2 bunkbeds, a large fridge with separate bottle drawer, vertical bottle rack, bathroom with separate shower and a multifunctional garage. This layout is the perfect option for two or four!

  • The Autoquest 196 is a superb low-line 6-berth with electric drop-down bed over the large front lounge.In addition, it features a family-size kitchen and bathroom amidships and a lovely light rear lounge which makes up into a huge double bed.
    The Autoquest 196, of course, has 6 dedicated seatbelts so the whole family can travel in safety.
    This layout is the perfect option for adventurous families!

  • The Autoquest 155 low-line motorhome offers the luxury of a fixed bed and lots of lounging space with additional fold-out travel seats so four can travel in safety.
    This layout is the perfect option for two or four!